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It refers to the integration of people, place, process and technology in a building. Facility management companies provide specialized services to malls ranging from parking, security, to housekeeping and cash management. Facility Management handle electro mechanical services like and suppression and fire detection, access control, power management, water management plumbing, Supply Chain, Marketing Research, Logistics and Design etc.

In addition to this they also offer business services like help desk management, guest relations, and meeting room management. Few of facility management companies also provide soft services like pest control, cleaning, and physical and security surveillance, concierge services, and administration services. There are few other expert functions that facility management companies are also taking up.

These include conducting research for malls to find out their requirements regarding issues such as;

  • Site location problem
  • What kind of mall to set up?
  • Determining the customer patterns
  • Segmenting, Targeting, and Positioning (STP)

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